Fair returns.
Hassle-free refunds.

To be eligible for a return, your item must meet the following conditions:

• The request must be made within 48 hours of receiving the shipment.
• The product must be unused, in its original packaging, and in the same condition as received.
• A valid proof of purchase (invoice, receipt, or order number) must be provided.
• The product must be returned with all accessories, labels, and documentation.

Due to the nature of our business, some products cannot be returned:

To start a return, follow these simple steps:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time Refunds are processed within 14 business days after approval.
• Refund Method Refunds are issued to the original payment method used.
• Partial Refunds May apply for products with signs of use or missing parts.
• Late Refunds If 15+ business days pass, please contact us immediately.

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us within 48 hours of delivery with photographic evidence.

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

Shipping costs for returns are the responsibility of the customer, except in the following cases:

• The product received is damaged, defective, or incorrect.
• The error was made by HP Group during packing or dispatch.
• The return is part of a warranty claim approved by our team.

For any questions about returns or refunds, our support team is ready to help: